1、目的


                                                                                                                                          


對產品在歐盟市場的售后監督，進行有效的控制，以便為顧客提供周到、安全的服務。


                                                                                                                                               


2、范圍


                                                                                                                                          


本程序規定了產品售后監督的職責、工作程序、內容和要求。


                                                                                                                                               


本程序適用于產品在歐盟市場售后的監督與服務。


                                                                                                                                               


3、職責


                                                                                                                                          


3.1銷售商負責從市場獲取有關產品質量的反饋信息。


                                                                                                                                                            


3.2歐盟授權代表負責將重大事故通知主管當局。


                                                                                                                                                            


3.3公司服務機構應確保為顧客提供正常的服務，同時對發生的重大事故進行處理。


                                                                                                                                                                                  


4、控制程序


                                                                                                                                          


4.1作為本公司國外代理銷售商應按相關規定開展銷售業務，同時及時了解顧客使用情況和對


產品的改進意見，形成記錄匯總后定期向本公司銷售部反饋產品質量的信息。


                                                                                                                                            


4.2如果產品在歐盟境內發生嚴重事故，歐盟授權代表應及時通知本公司并協助其進行處理，


具體執行《警戒系統控制程序》。


                                                                                                                                            


4.3本公司應對銷售商進行技術培訓，使其能開展對顧客的日常咨詢及使用指導服務，對技術


性較強、要求較高的情況，可與本公司銷售部聯系另行解決。所有的活動應形成記錄，


定期統計匯總報本公司。


                                                                                                                                            


4.4公司為歐盟市場提供的服務可執行《顧客信息反饋控制程序》有關的內容。



 


5、相關文件


                                                                                                                                          


5.1警戒系統控制程序YH/QP-31 


                                                                                                                                                            


5.2顧客信息反饋控制程序YH/QP-17      


                                                                                                                                                  


6、相關記錄


                                                                                                                                          


6.1產品質量市場信息報告QP29-01


                                                                                                                                                           


6.2顧客信息反饋單QP17-01



 


6.3銷售記錄QP07-02